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Incident affecting Google Calendar

Incident began at 2024-11-19 18:44 and ended at 2024-11-19 20:24 (times are in Coordinated Universal Time (UTC)).

Date Time Description
Nov 20, 2024 8:58 PM UTC

Mini Incident Report

We apologize for the inconvenience this service disruption/outage may have caused. We would like to provide some information about this incident below. Please note, this information is based on our best knowledge at the time of posting and is subject to change as our investigation continues. If you have experienced impact outside of what is listed below, please reach out to Google Workspace Support using help article https://support.google.com/a/answer/1047213.

(All Times US/Pacific)

Incident Start: 19 November 2024 10:44

Incident End: 19 November 2024 12:24

Duration: 1 hour, 40 minutes

Affected Services and Features:

Google Calendar

Regions/Zones: Global

Description:

Google Calendar experienced service issues, preventing some web users from accessing their calendars for a duration of 1 hour, 40 minutes. From preliminary analysis, the root cause of the issue was a misconfigured traffic management rule that incorrectly blocked legitimate traffic.

Google engineers mitigated impact by rolling back the misconfigured traffic management rule that was blocking legitimate traffic.

Google will complete a full IR in the following days that will provide a full root cause.

Customer Impact:

The issue affected Google Calendar Web users and was triggered when users attempted to transfer calendar event ownership. Once this happened, one or more users were unable to access any part of their calendar through the website.

Calendar mobile application users were not affected.
Nov 20, 2024 6:18 PM UTC The problem with Google Calendar has been resolved. We apologize for the inconvenience and thank you for your patience and continued support. The affected users are unable to access Google Calendar.

The issue affected Google Calendar Web users and was triggered when users attempted to transfer a calendar event ownership. Once this happened, one or more users were unable to access any part of their calendar through the website.

The issue did not affect the Calendar mobile application
Nov 20, 2024 6:16 PM UTC

Summary: Google Calendar experienced service issues, preventing some web users from accessing their calendars.

Description:

On November 19, 2024, between 10:44 AM and 12:24 PM US/Pacific, a subset of Google Calendar users encountered problems accessing the Calendar web UI.

We sincerely apologize for any inconvenience this may have caused our valued customers.

Diagnosis:

The issue affected Google Calendar Web users and was triggered when users attempted to transfer a calendar event ownership. Once this happened, one or more users were unable to access any part of their calendar through the website.

The issue did not affect the Calendar mobile application

Workaround: There were no workarounds at the time of the issue